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About 100 entrance desk staff of accommodations and hospitality establishments are present process coaching within the French language in Accra as a part of efforts to reinforce hospitality service supply within the nation. The three-month coaching programme is geared toward enabling the employees present the wanted service to French-speaking vacationers.
Organised by the Ghana Tourism Authority (GTA), the coaching kinds a part of the Ghana CARES Obatanpa Programme, an initiative which seeks to revive the hospitality and tourism trade following challenges occasioned by the outbreak of COVID-19.
On the opening ceremony, Deputy Chief Govt Officer in-charge of Basic Service, GTA, Ben Anane Nsiah, mentioned the coaching was geared toward equipping greater than 500 hospitality and tourism frontline personnel throughout the nation.
He defined that, it’s a part of methods vital to the event of the tourism trade within the nation.
On the rationale for the coaching, he mentioned, it could allow French talking vacationers to really feel comfy and luxuriate in their expertise and simply specific themselves with resort employees with none barrier.
“West Africa is predominantly French talking nations, if you take out Cape Verde and Guinea Bissau, among the many 13 nations in West Africa, solely 5 are English talking nations.
The remaining are French talking, so those that are within the entrance line companies like tourism, accommodations, eating places and others, it is very important make these French vacationers really feel welcome in our nation,” Mr Nsiah acknowledged.
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He known as on hospitality and tourism trade gamers to develop bilingual signages in accommodations, eating places and vacationer centres to allow French-speaking guests to know the providers which was offered.
The coaching, and different initiatives by the GTA was to assist in realising its objectives of selling tourism for enhanced income era for the nation.
The Coordinator of Ghana CARES Obaatanpa Programme, Richard Agyenim Boateng, mentioned the coaching was to construct the capability of frontline staff within the tourism sector to allow them present vacationers with high quality customer support.
“We have now already completed some coaching in areas equivalent to, customer support, digital advertising and marketing and tourism merchandise information to construct the capabilities of tourism staff to enhance service high quality within the sector,” he mentioned.
With the intention to be sure that resort service was customer-friendly for French-speaking guests, he mentioned, the GTA would undertake common monitoring to make sure all of the up-market accommodations and hospitality centres adhere to the rules put in place to make vacationers comfy.
One of many coaching instructors, Alain Ferolle Mboungou, mentioned they might be taking the individuals via the fundamental French language and hospitality expertise within the language.
A participant, Sandra Amoah, a frontline employee on the Coconut Groove Regency Lodge, expressed gratitude to the GTA for the coaching saying that “it could assist the employees work together simply with their French clients.
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