Job Title: Team Lead, Customer Experience

Location: Paris, France

Company: Brevo (formerly known as Sendinblue)

About Brevo: Brevo is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and more. Trusted by over 500,000 businesses across 180 countries, Brevo delivers unparalleled customer experiences, reduces costs, and drives sales in one CRM suite. Brevo is headquartered in Paris and has global operations.

Job Title: Team Lead, Customer Experience

Location: Paris, France

Company: Brevo (formerly known as Sendinblue)

About the company

Brevo is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and more. Trusted by over 500,000 businesses across 180 countries, Brevo delivers unparalleled customer experiences, reduces costs, and drives sales in one CRM suite. Brevo is headquartered in Paris and has global operations.

Job description

Brevo is seeking a dynamic and experienced Team Lead for our Customer Experience team in Paris. The successful candidate will manage a team of Customer Experience Representatives, SR Representatives & Specialists, and SR Specialists with diverse backgrounds and nationalities. As the Team Lead, you will mentor and guide team members, ensure smooth daily operations, advocate for the team, manage onboarding processes, and uphold a high standard of customer experience.

Responsibilities:

• Mentor and guide team members to identify, understand, and anticipate complex cases, and develop their skills.
• Ensure smooth daily organization and administration management including managing schedules and leaves.
• Advocate for the team by communicating improvement and best practices, demonstrating new features, and identifying training needs.
• Manage the onboarding process for newcomers, ensuring their integration and familiarity with tools and processes.
• Ensure a great customer experience by improving processes and tools, managing feedback, and monitoring team performance.
• Collaborate and communicate effectively with other offices globally.

Requirements for customer lead at Brevo

• Minimum 2+ years of experience in a Customer Experience role.
• Prior experience in a management role.
• Fluent in English (mandatory), Italian language skills preferred.
• Excellent team building and team-management skills.
• Customer-focused and analytical mindset.
• Enthusiastic team player with the ability to collaborate with global offices.
• Excellent verbal and written communication skills.
• Good understanding of digital marketing, including email-marketing software.

Benefit of working with Brevo

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
• Ownership Plan inspired by ESOP or stock programs.
• Competitive benefits package including meal vouchers, private health care, and more.
• Opportunities for professional development and training.
• Flexible working hours and remote work options.

How to apply

To apply for the Team Lead, Customer Experience position at Brevo, follow these steps:

1. Review the Job Description: Read through the job description carefully to ensure you meet the qualifications and requirements for the role.
2. Update Your Resume/CV: Tailor your resume or curriculum vitae (CV) to highlight relevant experience, skills, and achievements that align with the job description.
3. Compose a Cover Letter: Write a personalized cover letter expressing your interest in the position, outlining why you are a suitable candidate, and how your skills and experiences make you a good fit for the role.
4. Visit the Brevo Careers Page: Go to Brevo’s official website and navigate to the Careers section. Look for the job listing for the Team Lead, Customer Experience position.
5. Click on “Apply” or “Easy Apply”: Once you’ve found the job listing, click on the “Apply” button or the “Easy Apply” option if available.
6. Fill Out the Application Form: Complete the online application form, providing your personal information, contact details, and uploading your resume/CV and cover letter.
7. Submit Your Application: Double-check all the information you’ve provided and ensure that your documents are attached. Then, submit your application.
8. Follow Up: After submitting your application, consider following up with Brevo’s HR department within a week to express your continued interest in the position and inquire about the status of your application.

Alternatively, if there are specific instructions provided in the job listing for applying (such as sending an email or contacting a specific person), make sure to follow those instructions, accordingly, click Here to start your journey to gainful employment.