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BARCELONA, Spain – Shiji, the worldwide expertise model, is thrilled to announce the discharge of Shiji ReviewPro’s Visitor Expertise Benchmark for the second quarter of 2023, that includes two main additions designed to empower hoteliers worldwide in assessing resort efficiency: the Metropolis Resort Rankings and Metropolis Benchmark sections.
On this newest Q2 report, Shiji added rankings for the highest 5-star, 4-star, and 3-star lodges in outstanding cities resembling New York, London, Dubai, Sydney, Cape City, and Rio de Janeiro. Moreover, the benchmark report presents rankings for 50 of the world’s most iconic cities primarily based on their common Visitor Overview Index (GRI). This complete Visitor Expertise Benchmark report stands as essentially the most in depth examination of on-line fame throughout the hospitality business at present out there.
Some key insights from the Q2 2023 report:
- Beijing, Lisbon, and Rio de Janeiro emerged as the highest three cities with the highest-rated lodges
- Resorts are steadily recovering their evaluation scores, with the Asia-Pacific area main the best way
- International evaluation quantity skilled a outstanding enhance of practically 20%, though it stays 8% under the degrees seen in Q2 2019.
- Reserving.com maintains the very best quantity of opinions with 39.2% of the full however has misplaced 8.7% market share from Q2 2022
After we created the Visitor Expertise Benchmark Report our goal was to equip hoteliers with actual, actionable insights that may assist their properties enhance. We’re excited to incorporate the highest lodges and cities for the primary time, which can assist present invaluable concrete benchmarks for lodges all world wide. Neil James, CEO of Shiji ReviewPro
The Q2 Visitor Expertise Benchmark attracts upon an evaluation of over 3 million opinions of 9,500 lodges worldwide, spanning 65 languages. This marks the sixth version of the quarterly report, with earlier editions having garnered over 4,000 downloads.
To entry the total report at no cost, please click on right here.
You possibly can obtain earlier editions of the report right here.
For any enquiries or for help with visitor opinions, on-line fame, or to be able to higher perceive the report, the Shiji ReviewPro workers shall be joyful to help. Contact us right here.
About Shiji
Shiji is a multi-national expertise firm that gives software program options and providers for enterprise corporations within the hospitality, meals service, retail, and leisure industries, starting from hospitality expertise platforms, resort administration options, meals and beverage and retail methods, cost gateways, information administration, on-line distribution and extra. Based in 1998 as a community options supplier for lodges, Shiji at present contains over 5,000 workers in 80+ subsidiaries and types in over 31 nations, serving greater than 97,000 lodges, 200,000 eating places, and 600,000 shops. For extra data go to shijigroup.com
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