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The newest airline seat sale has taken a brand new type with Cebu Pacific Air’s CEB Tremendous Go. It was once that you just’d have to know precisely when and the place you’ll fly earlier than burning the midnight oil to attend for a seat sale. Now, you simply e-book with no additional ideas on the place or whenever you’d go.
WHAT IS CEB SUPER PASS
So what precisely is Cebu Pacific’s Tremendous Go? It’s a ₱99.00 base fare voucher you should purchase solely throughout Cebu Pacific’s CEB Tremendous Go sale which you’ll then use to any native locations within the Philippines on any given day—minus a couple of blocked dates, often holidays. It’s by some means just like the AirAsia ASEAN Go, however with an extended period, extra versatile, simpler, and on an area degree.
The one factor you might want to enter is the primary and final identify of the passenger who will intend to take the flight. You may enter your identify and anybody else’s identify. And that’s it, you’re carried out. Be aware that CEB Tremendous Passes are completely non-transferable.
HOW TO BOOK A CEB SUPER PASS
Right here’s a step-by-step information on methods to buy a CEB Tremendous Go.
1. Head over to www.cebupacificair.com
2. Register in case you have a Cebu Pacific account. That is elective, however this makes monitoring your CEB Tremendous Go purchases simpler.
3. Scroll down till you see the CEB Tremendous Go button. Click on on it and you can be redirected to the CEB Tremendous Go Web page.
4. Click on on BUY CEB SUPER PASS button and point out what number of passes you wish to get, most is ten vouchers however you should purchase once more.
5. Enter the first identify and final identify of the passenger who will take the flight. You can even enter the names of family and friends who desires to purchase the go. Be aware, that the go is non-transferable.
Make sure that the names you entered are freed from errors, because it can’t be modified afterwards (there’s a repair for minor errors—see right here: misspelled names). For these with identify suffixes like Jr. or Sr., be certain to enter this on the First Identify area.
6. Enter your cost particulars (bank card, debit card, Paypal, Alipay, or journey fund), then click on Pay.
7. You’ll then be redirected to a voucher affirmation web page in case your try is profitable and your CEB Tremendous Go and receipt can be despatched by way of e-mail.
HOW TO REDEEM A CEB SUPER PASS
And right here’s how one can truly use your CEB Tremendous Go to get a ticket.
You may solely redeem your voucher 30 to 7 days earlier than your supposed flight date. There’s a restrict to the variety of friends who can redeem a go per specific flight—typically, simply two or 5 slots—and there are days when there are not any CEB Tremendous Go accessible for redemption in any respect, so e-book early. In my private expertise, probably the most affected by these are locations with solely a single flight per day and it occurs throughout Fridays, Saturdays, and Sundays. Be aware that the flights refreshes every day each 8:00AM, and never 12:00MN. When you’re travelling with a giant group, you could be compelled to take completely different flights to accommodate everybody in your group.
One other factor to notice—because you in all probability would need spherical journey tickets to your travels, ensure that your return date is 30 days or much less away out of your redemption date, else, no accessible CEB Tremendous Go flights can be accessible to your deliberate return date.
Or if you happen to actually wish to be the primary to get the CEB Tremendous Go flights, you’ll be able to e-book your departure date first (30 days earlier than the flight), look ahead to a couple of days, then e-book your return date. The danger right here is that you just may not get your required flight again though you will have already booked your departure date.
Right here’s a step-by-step information in redeeming a CEB Tremendous Go voucher.
1. Head over to www.cebupacificair.com
2. Scroll down till you see the CEB Tremendous Go button. Click on on it and check in to your Cebu Pacific Air account. When you don’t have a Cebu Pacific account or if you happen to didn’t check in to your account earlier than reserving your CEB Tremendous Go, enter the reserving reference quantity and surname of the passenger. You’ll then be redirected to the CEB Tremendous Go Web page.
3. Click on on REDEEM CEB SUPER PASS button, then put a tick mark on the visitor who will take the flight. Tick two if you happen to plan to redeem a round-trip flight. You can even select a number of friends if all of them are planning to take the flight collectively. Click on the CONTINUE button and you can be redirected to the Search Flight web page.
4. Enter your supposed vacation spot and date, then choose flights which might be marked with CEB Tremendous Go.
5. Fill out your particulars and buy add-ons if you happen to want them.
6. Pay for the remaining dues—roughly about P1,000.00 (these are often admin charges, terminal charges, gas surcharges, and so on). These differ per flight vacation spot.
7. As soon as profitable, you can be supplied with a reserving reference quantity to your flight.
WHAT TO DO IF YOUR CEB SUPER PASS IS ON HOLD
You could have entered the CEB Tremendous Go web site, entered the visitor names, paid efficiently, however acquired a Voucher On Maintain message after cost. Did your cost undergo? Or do you might want to rebook once more?
In keeping with Cebu Pacific’s put up on their Fb web page dated March 31, 2023, your reserving efficiently went by means of. “Company with vouchers on maintain can be despatched their affirmation emails throughout the subsequent 24 hours. We hope to your persistence and understanding, and relaxation assured our groups are working onerous to resolve buyer considerations.”
There isn’t any have to rebook, it can solely trigger double reserving. When you have, nonetheless, rebooked once more, contact Cebu Pacific to reverse the fees.
MISSPELLED BOOKING NAME IN CEB SUPER PASS
It occurs that typically you misspell the identify of the visitor when reserving a CEB Tremendous Go. Nicely, what occurs if you happen to do? Are you able to truly right it? The quick reply is not any, however there’s truly a technique to right it.
To do that, you would wish to redeem your CEB Tremendous Go earlier than having the ability to change your misspelled identify. After redeeming it and really getting a flight reserving, contact Cebu Pacific Air and ask them to right the minor spelling mistake in your identify. If it’s simply a few letters, they may right the identify.
FORGOT TO ADD SECOND NAME IN CEB SUPER PASS
For these with second names and also you occur to overlook so as to add it to your CEB Tremendous Go reserving, there are a few issues to notice.
Do you will have legitimate IDs that use solely your first identify? When you do, then there’s no drawback. Use that specific ID when boarding the flight.
When you don’t have a legitimate ID with simply your first identify, then that will be an issue. In my view, it might be fairly onerous to ask Cebu Pacific to right your mistake, even utilizing the tactic I outlined on correcting misspelled reserving identify. The one factor you are able to do is take your probability in boarding your flight utilizing the ID together with your two first names and hope they permit it.
UNABLE TO REDEEM CEB SUPER PASS FOR MULTIPLE PASSENGERS
You booked all your folks a CEB Tremendous Go so you’ll be able to all journey collectively, however whenever you tried to do a number of redemptions, the tick bins are grayed out and also you’re unable to redeem the passes on the similar time.
This occurs when the individual you’re attempting to redeem a go with has a completely different affirmation quantity from the opposite passengers. Since you’ll be able to solely e-book ten CEB Tremendous Go at a time, the subsequent batch you e-book could have a special affirmation quantity from the primary batch.
To maintain this from taking place, be certain to e-book as lots of your companions as you could possibly on a single batch of CEB Tremendous Go, that means, you’ll all have the identical affirmation quantity.
For instance, if you happen to’re six within the group, e-book six CEB Tremendous Go first with no double names—don’t max out the ten passes but—that means all of your outgoing flights might be redeemed on the similar time. After efficiently reserving this, purchase one other six CEB Tremendous Go to your return flight redemptions.
UNABLE TO REDEEM CEB SUPER PASS FOR A CHILD PASSENGER
You’re receiving a CEB Tremendous Go error: Youngsters under 7 years outdated can’t journey alone. Please create one other reserving with an accompanying grownup.
The explanation for that is that you just booked a separate CEB Tremendous Go for you and your little one which resulted in two completely different affirmation numbers. To keep away from this state of affairs, be sure that you e-book your passes for you and your little one on a single CEB Tremendous Go session. Don’t e-book your little one on a separate one with no grownup companion.
However what in case you have already carried out so?
To resolve this, change the birthyear to your little one to an grownup on the CEB Tremendous Go redemption web page, then after you have acquired your reserving reference quantity, contact Cebu Pacific to request a change in start yr to your little one.
WHAT HAPPENS IF YOU REDEEMED A WRONG DESTINATION USING CEB SUPER PASS
It occurs, you had been planning to go to Siargao, however you redeemed your CEB Tremendous Go on a fallacious vacation spot, like maybe Surigao. What do you do then?
This truly occurred to us. As an alternative of Siargao, we unintentionally booked Surigao. We contacted the Cebu Pacific assist line on Fb, and so they stated the one factor they’ll do about it’s cancel the reserving and convert it to journey fund—each the quantity I used to purchase the CEB Tremendous Go and the quantity I paid in redeeming the flight. After a few days, the journey fund has been credited to my account.
Another choice is rebooking your CEB Tremendous Go. As soon as it has been redeemed on a fallacious flight, you’ll be able to rebook it to the right flight. Nonetheless, you would wish to pay the fare distinction.
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Cebu Pacific Air has lengthy since eliminated their phone hotline and have additionally closed their bodily ticketing places of work in Metro Manila. So, in case you have points together with your flights, bookings, or CEB Tremendous Passes, you’ll be able to not name them to have it mounted or go to their satellite tv for pc reserving places of work. There are, however, 4 methods to contact Cebu Pacific Air ought to the necessity arises.
The primary one is by way of their cebcares@cebupacificair.com e-mail. That is the slowest, however best technique to contact them.
The second is by messaging them on their Fb Web page. Be aware that you’ll get a bot that may reply to your questions, so you might want to kind, “Want Extra Assist”. The bot will then give technique to a Dwell Agent. Ready would possibly take some time, particularly throughout peak hours. Attempt to message throughout early mornings or late evenings.
The third technique to contact Cebu Pacific is through Twitter @cebupacificair. They do reply to tags, however I’m not 100% certain that they do.
And the final technique to get in contact with Cebu Pacific is by going to their one and solely bodily workplace in Metro Manila, which is situated on the degree 3 of NAIA Terminal 3 Airport in Pasay Metropolis. They’re open every day from 8:00AM to five:00PM, however you’ll want to get there early, as they impose a lower=off by 4:00PM as a result of excessive quantity of consumers.
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